Frequently Asked Questions (FAQs)
Green Cotton cares for you and your designs, we promise to provide you best of the quality to develop a trust relation with you.
However, we feel there are some queries you want to ask us. For your ease we have jot down some questions categorically.
PRODUCT GUIDELINES
How can I get to know about the measurements?
We have uploaded size guide with every product, you can get your size info from there.
How do I know the stock availability?
To avoid any inconvenience, out of stock product will not appear on our website.
How do I know about the product material?
We truly understand your valuable time this is why we have uploaded detailed description of each product.
DESIGN GUIDELINES
How can I design my tee?
With following very easy steps, you can design your own tee.
http://greencotton.com.my/design-my-tee/
- Click on“Design DIY” option; choose a product and color to be design.
- You can add text and art of your own choice or the choices we have for you.
Do you have designer facility?
Yes we do have. Just share with us how you want your logo or artwork to be design and we will design for you.
If I want some changes in my design later, can I do?
You can edit your design anytime, just click the save option for later amendments.
ORDER/DELIVERY GUIDELINES
How long will it take for my order to be completed?
In 10 working days you can receive your order.
If I order for an event/ party what would be the minimum order?
Our order varies with the required printing.
- Embroidery : 30pcs (MOQ)
- Silk Screen : 30pcs (MOQ)
- Heat Transfer : 1 pc (No MOQ)
- DTG : 1pc (No MOQ)
What is the Minimum Order for custom made items?
Our Minimum Order Quantity for Custom made varies too
MOQ 100 pcs products: Tshirt, shirts, Bags, Jackets, Caps, Uniforms, Hoodies, Workwear
MOQ 500 pcs products: All promotional items
What if I get the wrong order or the order is damaged?
We have a refund policy, please refer to the link
http://greencotton.com.my/refund-policy/
If I order on the urgent basis will the price vary?
Yes the price will vary but NO WORRIES! We offer you the best prices.
For more details you can contact us on 1700-81-8339
or can email us at: sales@greencotton.com.my
Do you have delivery charges?
We guarantee the exceptionally minimum delivery charges.
SOCIAL MEDIA
Do you have other social pages else than website?
Yes we do have a Facebook and Instagram page.